Payment Terms • All discounts are applied to the final invoice total and not the deposit. We will take the deposit off the full total price and then apply discounts. • NEW FOR 2026: We only charge a 25% deposit of the full total price of the event. This is charged to you on the date of booking to secure your specific date of the event. The rest is due before or on the day of the event before the DJ does his work, payment is required. For more information on refunds and cancellations please read our cancellation and refund policy. Thank you. • Deposits MUST be made on the same day you are booking to secure the date of the event. The rest of the payment is due either before the event or on the day. Please be advised our DJ will request payment upfront before completing the event. So please be aware for this. We no longer offer direct debit or monthly instalments as payment options. Our payment options are as stated below. Pay monthly is set up to have the full payment made before the event. So if there isn't enough time to set up a pay monthly plan we will request payment in full. We do not offer credit or pay later options. • We also charge £5 for transportation costs to the event. Including the moving of the equipment and petrol. (FREE OVER £300) • We also charge VAT on all services we provide, the VAT is around £3 (15%) per service/invoice issued. • We also charge Service TAX on all services we provide, the VAT is around 25% per service/invoice issued. • Payment options: - Cash - Card - Cheque - Invoice - Pay Monthly - Gift Card ⚠️ Please note!! We own the right to refuse your service on the day if the payment is not made in full before or on the day of the event. Deposits will be unrefundable as according to our 24 hour policy as stated in the cancellation and refund policy. Thanks.

Cancellation and Refund Policy DJ SOUNDZ LIMITED Cancellation & Refund Policy 1. Scope & Applicability This Cancellation & Refund Policy applies to all bookings, agreements and contracts entered into between DJ SOUNDZ LIMITED and a client for the provision of DJ, sound, lighting or related services. By confirming a booking with us, you accept and agree to this Policy. 2. Payment Terms & Deposit a. All payments for Services are due in advance or on the night of the event (as specified in the booking confirmation). b. At the time of booking, you are required to pay a deposit in order to secure the date. The deposit amount will vary depending on the length, complexity, and scale of the event. c. The deposit is credited against the total cost of the Services. The outstanding balance (if any) must be paid in full by you, either in advance or on the night of the event, as agreed. 3. Cancellation by You (the Client) 3.1 Cancellation with at Least 24 Hours Notice If you cancel your booking at least 24 hours before the scheduled event start time: • Your deposit will be refunded in full (this is DJ SOUNDZ LIMITED personal guarantee). • If you have already paid in full for the event, we will refund the full amount to you. • Any service fee payments you paid will also be refunded. 3.2 Cancellation Less than 24 Hours Notice If you cancel your booking within 24 hours of the event scheduled start: • We reserve the right to retain up to 100% of the deposit. • That is the maximum we may keep. We will refund any other amounts already paid, subject to this clause. • You will not be liable for more than the deposit. 4. Cancellation by Us (DJ SOUNDZ LIMITED) While it is our aim to deliver all Services as agreed, we reserve the right to cancel in exceptional or unavoidable circumstances. In such cases: • We will notify you as soon as practicable. • We will refund your deposit or any amounts already paid (unless performance can still be delivered, in which case we may propose a rescheduled date). • We will not be liable for consequential losses beyond refunding amounts paid (unless otherwise agreed in writing). 5. Legal & Consumer Rights — Compliance with UK Law 5.1 Consumer Rights Act 2015 Under the Consumer Rights Act 2015, consumers have certain entitlements in relation to services and refunds. Among other things: • If you have paid money under a contract and you are entitled to a refund, you are entitled to receive back the relevant amount. • Refunds must be given without undue delay, and in any event within 14 days from when the trader agrees that a refund is due. • The refund must be made using the same means of payment as the consumer used, unless you expressly agree otherwise. • We may not impose any additional fee on the consumer in respect of making the refund. By offering full refunds (in line with our 24‑hour notice policy) and not charging cancellation fees beyond deposit retention, we aim to remain fair and compliant with the spirit of the Act. 5.2 Unfair Terms & the Consumer Contracts Guidance The UK guidance on cancellation and deposits requires that non‑refundable deposits should generally only be a small percentage of the total price, and any cancellation charge must fairly reflect the actual loss the business incurs. Terms that allow excessive retention beyond actual loss may be ruled unfair and unenforceable. As such, our policy 24-hour requirement is consistent with these exceptions: once the service is scheduled at a fixed date/time, the normal cooling-off regime does not apply. 5.3 Exclusion of Cooling-Off Period You should note that under the Consumer Contracts regulations, consumers normally have a 14-day cooling-off right to cancel services booked at a distance. However, this cooling-off right typically does not apply to services that are for a specific date or event (such as DJ services, bookings for weddings, entertainment events, etc.). Hence, our policy 24-hour requirement is consistent with these exceptions: once the service is scheduled at a fixed date/time, the normal cooling-off regime does not apply. 5.4 Mitigation of Loss Under consumer protection principles, when calculating cancellation retention, businesses must take reasonable steps to mitigate their losses (for example, by attempting to re‑book the slot). We commit to doing so: for example, upon your cancellation we may attempt to reallocate the slot or adjust staffing, and the retained deposit will be commensurate with unavoidable costs we incur (staffing, equipment booking, lost opportunity) rather than a punitive charge.

DISCOUNT TERMS AND CONDITIONS VIP Status Requirements: To be classed as a VIP you must be famous or known within the city of your party. We will research or may request you to prove your VIP status by sending information for example social media accounts. OAP Discount Verification: For OAP's we may ask for proof of age. Blue Light Card Requirements: We will require a photo copy emailed to us of your blue light card or NHS/Applicable staff badge. Community Discount Proof: You may be required to prove you're a community organisation like a charity number or copy of your charity status certificate. Family and Friends Discount Rules: • You MUST be related to a member of our staff • Friends are classed as family and you can claim the same discount • The member of staff who issues the discount MUST be the same member of staff who knows you personally • It will not be issued if you state: "I know X person" • You must attend when your family or friend is working and make sure you're assisted by them • They can then apply the discount directly Any issues with these regulations? Please contact us directly via email or phone.

EVENT POLICY Welcome to our event policy section. We will explain the policy we have during our events which we make sure clients understand. We also display these event policy rules at events for the safety of all staff and attendees! If you're booking a private event and you're approved for an exclusion to this policy please seek the DJ Booth Policy. This remains the same at all times and if broken can result in us terminating your event there on the day. • Make sure the venue is a decent size for the package you have ordered. Our staff may request that we do a visit to the venue. You are not required to attend this but you are more than welcome. This is to check we can host the event correctly and safely at this venue. • When we attend the event, please make sure to allow enough room for our team to set up our equipment. • Make sure there are no hazards that could cause harm to staff and if there are any please inform your point of contact before the day of the event. In unexpected circumstances just please make sure to let someone know on the day. Our staff carry very very heavy equipment and falling over can cause serious injury. • We will designate smoking areas at events. We may sign these or sometimes we may just let people at the event know. Any event with over 50 people will always have the health and safety policy in place. Again this is below. • If we feel like our staff are receiving any abuse during the event or the event we have attended is breaking any legal laws, we may involve the police who will attend the event. From here the event will be closed down and you may NOT receive any refund for the event. • We will designate smoking areas at events. We may sign these or sometimes we may just let people at the event know. Any event with over 50 people will always have the health and safety policy in place. Again this is below. • Vaping is allowed in SOME clubs and venues if it is NOT allowed please follow the rules!! Or you may be asked to leave.

HEALTH AND SAFETY POLICY • Designated smoking areas will be assigned for crowds over 50 people. • By LAW we are required to give you a basic speech at the start of every event letting you know where to find basic essentials like emergency exits, fire alarms, toilets and even the bar! Hehe! • If you're caught smoking inside you will be asked to leave and banned from the event. • If the host refuses to allow you to be removed from the event, we own the right to pack up and leave. • We will designate smoking areas at events. We may sign these or sometimes we may just let people at the event know. Any event with over 50 people will always have the health and safety policy in place. Again this is below. • Vaping is allowed in SOME clubs and venues if it is NOT allowed please follow the rules!! Or you may be asked to leave.

DJ BOOTH POLICY • DO NOT ENTER THE DJ BOOTH AT ANY TIME! • If you wish to request a song, use a piece of paper and a pen you will find at the event. Write down your song and artist and then pass it to the DJ. If you can locate this feel free to stand next to the booth and await for the DJ to be free to talk to you. • Do NOT touch any equipment that is present at the event including lights and speakers. • We own the right to charge the damage of any equipment to the event host we are working with!! If we damage the equipment of course we won't do that. But if anything is damaged by a party client we will bill the event host for this. • There is a lot of electrical equipment running behind a DJ BOOTH and therefore we ask that you please do NOT go behind the booth at ANY time without permission. • DO NOT move any equipment without asking! • DO NOT bring drinks within 15 feet of the DJ BOOTH, lighting rigs or speakers!! • Your song might not be playing as soon as you request it please be patient! If your song has not been played within 30 mins please go back to the desk! If we can see on our recent play that we have we will let you know you missed and we can re-add it to the queue. Otherwise, if we can not see it we will play it as the NEXT song! That's policy! • We won't tolerate abuse or aggressive behavior and we will call the local authorities and pack up if we receive any of this! ⚠️ WARNING! WE OWN THE RIGHT TO CHANGE AND ADAPT THESE POLICIES WHEN AND WHERE WE PLEASE FOR THE SAFETY AND SECURITY OF OUR COMPANY!

DJ SOUNDZ LIMITED – GDPR Rules and Regulations Effective Date: 04/10/2025 Last Updated: 04/10/2025 1. Introduction At DJ SOUNDZ LIMITED, we take data protection seriously. We strictly follow all GDPR (General Data Protection Regulation) rules and regulations as stated under UK and EU law. This ensures that all client, staff, and partner information is handled lawfully, transparently, and securely. 2. Our Commitment to GDPR Here at DJ SOUNDZ LIMITED, we adhere to the following GDPR principles as outlined by the Information Commissioner's Office (ICO): • Lawfulness, fairness, and transparency – We process personal data in a fair, legal, and transparent manner. • Purpose limitation – Data is collected only for specific, legitimate business purposes and not used beyond those purposes. • Data minimisation – We only collect information that is necessary for our operations. • Accuracy – We ensure all data held is accurate and up to date. • Storage limitation – We keep data only as long as necessary for business or legal purposes. • Integrity and confidentiality – All data is stored securely and protected from unauthorised access or loss. • Accountability – We take full responsibility for compliance and can demonstrate adherence to these principles at any time. 3. Data Retention Policy Clients and Customers At DJ SOUNDZ LIMITED, we will delete personal data after 3 months of no contact with our company. This is our internal policy to ensure efficient client management and keep our servers organised and free from outdated or unused client emails, booking information, and communications. If you wish to exercise any of these rights, please contact us using the details below. Staff and Contractors For employees, volunteers, and contractors: • Personal and employment data is securely stored for the entire duration of your employment or engagement with DJ SOUNDZ LIMITED. • After you resign or are dismissed, we will retain your personal data for 6 months to ensure all necessary reporting to HMRC and any other relevant authorities is completed accurately. • After this 6-month period, all personal data is permanently deleted or destroyed from our systems. 6. Contact Details For all GDPR or data protection enquiries, please contact: DJ SOUNDZ LIMITED Email: djzltdbookings@outlook.com Phone: 01615314151 Address: Manchester, Greater Manchester Data Protection Officer / Management Department 7. Policy Review This GDPR Policy will be reviewed annually or sooner if there are any significant changes in legislation or business operations.